On-Demand Expertise for Acer Devices and Beyond
In today’s fast-paced digital landscape, businesses require reliable and efficient IT support to ensure seamless operations. TechLease’s support services are designed to provide more than just break-fix repairs. We offer a holistic approach to IT management, proactively monitoring devices, resolving issues remotely, and providing strategic guidance through dedicated Technical Account Managers (TAMs). Our goal is to be your 24/7 IT safety net, ensuring that your Acer devices and other technology assets are always performing at their best.
Support Channels
TechLease understands that different issues require different approaches. That’s why we offer multiple support channels to cater to your specific needs:
- Remote Assistance: Utilizing Workspace ONE’s remote control tool, our technicians can diagnose and fix issues in real time. This means that many problems can be resolved without the need for an on-site visit, saving you time and minimizing downtime.
- On-Site Technicians: For hardware repairs that cannot be addressed remotely, our on-site technicians are available within 24 hours. Whether it’s an Acer TravelMate screen replacement or other hardware issues, our team ensures that your devices are up and running as quickly as possible.
- Phone/Email Support: Priority access to Acer-certified engineers is available through our phone and email support channels. This ensures that you receive expert advice and solutions from professionals who are intimately familiar with Acer products.
Enterprise Plan Perks
For businesses that require a higher level of support, TechLease offers an Enterprise Plan with additional perks:
- Technical Account Manager (TAM): Each Enterprise Plan client is assigned a dedicated TAM who conducts quarterly reviews, vulnerability assessments, and upgrade planning. This personalized approach ensures that your IT strategy is aligned with your business goals and that potential issues are identified and addressed proactively.
- SLA Guarantees: We understand that critical issues need immediate attention. Our Service Level Agreements (SLAs) guarantee a 1-hour response time for critical issues, ensuring that your business operations are not disrupted for long periods.
Proactive Maintenance
Preventative measures are key to maintaining the health and performance of your IT infrastructure. TechLease’s proactive maintenance services include:
- Workspace ONE Monitoring: Our monitoring tools alert IT staff to potential issues such as low storage, outdated drivers, or security risks. By addressing these issues before they become critical, we help prevent downtime and ensure smooth operations.
- Automated Patching: Keeping your software and operating systems up to date is crucial for security and performance. TechLease deploys OS and software updates during off-hours to minimize disruption to your business activities.
- Battery Health Checks: The lifespan of Acer laptops can be significantly extended with optimized charging cycles. Our battery health checks ensure that your devices are always ready for use and that their batteries are maintained in peak condition.
Case Study: Manufacturing Emergency
To illustrate the effectiveness of TechLease’s support services, consider the following case study:
A manufacturing facility experienced a critical issue when a firmware bug affected their fleet of Acer TravelMate laptops, halting production. The factory’s operations were at a standstill, and immediate action was required to resume production.
TechLease’s response was swift and efficient:
- Coordination with Acer: Our TAM coordinated with Acer to develop and deploy a patch via Workspace ONE within 2 hours. This rapid response ensured that the firmware bug was addressed promptly, minimizing downtime.
- On-Site Technicians: In addition to the remote fix, our on-site technicians were dispatched to the facility the same day. They replaced 10 defective keyboards, ensuring that all affected devices were fully operational.
This case study highlights the comprehensive nature of TechLease’s support services. By combining remote assistance, on-site repairs, and proactive maintenance, we ensure that your IT infrastructure remains robust and reliable.
Conclusion
TechLease is committed to providing unparalleled support for Acer devices and beyond. Our 24/7 IT safety net ensures that your technology assets are always performing at their best, allowing you to focus on your core business activities. With our proactive approach, dedicated TAMs, and multiple support channels, you can rest assured that your IT needs are in expert hands.